{"id":989,"date":"2019-08-27T02:12:53","date_gmt":"2019-08-27T02:12:53","guid":{"rendered":"https:\/\/microfiber.com.vn\/?page_id=989"},"modified":"2019-08-27T02:14:58","modified_gmt":"2019-08-27T02:14:58","slug":"chinh-sach-quy-dinh-chung","status":"publish","type":"page","link":"https:\/\/microfiber.com.vn\/vi\/chinh-sach-quy-dinh-chung\/","title":{"rendered":"Ch\u00ednh s\u00e1ch quy \u0111\u1ecbnh chung"},"content":{"rendered":"<h1><\/h1>\n<h1 style=\"text-align: center;\"><strong>Ch\u00ednh s\u00e1ch quy \u0111\u1ecbnh chung<\/strong><\/h1>\n<p><strong>I. Ch\u00ednh s\u00e1ch thanh to\u00e1n<\/strong><\/p>\n<p>C\u00f3 3 h\u00ecnh th\u1ee9c thanh to\u00e1n, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 l\u1ef1a ch\u1ecdn h\u00ecnh th\u1ee9c thu\u1eadn ti\u1ec7n v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi m\u00ecnh nh\u1ea5t:<\/p>\n<p>C\u00e1ch 1: Thanh to\u00e1n ti\u1ec1n m\u1eb7t tr\u1ef1c ti\u1ebfp t\u1ea1i \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u00fang t\u00f4i<\/p>\n<p>C\u00e1ch 2: Thanh to\u00e1n ti\u1ec1n m\u1eb7t ngay khi nh\u1eadn \u0111\u01b0\u1ee3c h\u00e0ng cho nh\u00e2n vi\u00ean giao h\u00e0ng.<\/p>\n<p>C\u00e1ch 3: Chuy\u1ec3n kho\u1ea3n tr\u01b0\u1edbc. Qu\u00fd kh\u00e1ch chuy\u1ec3n kho\u1ea3n tr\u01b0\u1edbc, sau \u0111\u00f3 ch\u00fang t\u00f4i ti\u1ebfn h\u00e0nh giao h\u00e0ng theo th\u1ecfa thu\u1eadn ho\u1eb7c h\u1ee3p \u0111\u1ed3ng v\u1edbi Qu\u00fd kh\u00e1ch.<\/p>\n<p>\u00b7 L\u01b0u \u00fd<\/p>\n<p>N\u1ed9i dung chuy\u1ec3n kho\u1ea3n ghi r\u00f5 h\u1ecd t\u00ean, m\u00e3 h\u00e0ng h\u00f3a. Sau khi chuy\u1ec3n kho\u1ea3n, ch\u00fang t\u00f4i s\u1ebd li\u00ean h\u1ec7 x\u00e1c nh\u1eadn v\u00e0 ti\u1ebfn h\u00e0nh giao h\u00e0ng. N\u1ebfu sau th\u1eddi gian th\u1ecfa thu\u1eadn m\u00e0 ch\u00fang t\u00f4i kh\u00f4ng giao h\u00e0ng ho\u1eb7c kh\u00f4ng ph\u1ea3n h\u1ed3i l\u1ea1i, qu\u00fd kh\u00e1ch c\u00f3 th\u1ec3 g\u1eedi khi\u1ebfu n\u1ea1i tr\u1ef1c ti\u1ebfp v\u1ec1 \u0111\u1ecba ch\u1ec9 tr\u1ee5 s\u1edf v\u00e0 y\u00eau c\u1ea7u b\u1ed3i th\u01b0\u1eddng n\u1ebfu ch\u1ee9ng minh \u0111\u01b0\u1ee3c s\u1ef1 ch\u1eadm tr\u1ec5 l\u00e0m \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn kinh doanh c\u1ee7a qu\u00fd kh\u00e1ch.<\/p>\n<p>Ch\u00fang t\u00f4i cam k\u1ebft kinh doanh minh b\u1ea1ch, h\u1ee3p ph\u00e1p, b\u00e1n h\u00e0ng ch\u1ea5t l\u01b0\u1ee3ng, c\u00f3 ngu\u1ed3n g\u1ed1c<\/p>\n<p>&nbsp;<\/p>\n<p><strong>II. Ch\u00ednh s\u00e1ch x\u1eed l\u00fd khi\u1ebfu n\u1ea1i<\/strong><\/p>\n<p>&#8211; Ti\u1ebfp nh\u1eadn m\u1ecdi khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng li\u00ean quan \u0111\u1ebfn vi\u1ec7c s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a c\u00f4ng ty.<\/p>\n<p>&#8211; Th\u1eddi gian gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i trong th\u1eddi h\u1ea1n t\u1ed1i \u0111a l\u00e0 03 (ba) ng\u00e0y l\u00e0m vi\u1ec7c k\u1ec3 t\u1eeb khi nh\u1eadn \u0111\u01b0\u1ee3c khi\u1ebfu n\u1ea1i c\u1ee7a c\u1ee7a kh\u00e1ch h\u00e0ng. Trong tr\u01b0\u1eddng h\u1ee3p b\u1ea5t kh\u1ea3 kh\u00e1ng 2 b\u00ean s\u1ebd t\u1ef1 th\u01b0\u01a1ng l\u01b0\u1ee3ng.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>III. Ch\u00ednh s\u00e1ch v\u1eadn chuy\u1ec3n v\u00e0 giao nh\u1eadn<\/strong><\/p>\n<p>Th\u00f4ng th\u01b0\u1eddng sau khi nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin \u0111\u1eb7t h\u00e0ng ch\u00fang t\u00f4i s\u1ebd x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng trong v\u00f2ng 6h v\u00e0 ph\u1ea3n h\u1ed3i l\u1ea1i th\u00f4ng tin cho kh\u00e1ch h\u00e0ng v\u1ec1 vi\u1ec7c thanh to\u00e1n v\u00e0 giao nh\u1eadn. Th\u1eddi gian giao h\u00e0ng th\u01b0\u1eddng trong kho\u1ea3ng t\u1eeb 1-7 ng\u00e0y v\u1edbi nh\u1eefng m\u00e3 h\u00e0ng c\u00f3 s\u1eb5n t\u1ea1i Vi\u1ec7t Nam, 30 &#8211; 45 ng\u00e0y v\u1edbi nh\u1eefng m\u00e3 h\u00e0ng \u0111\u1eb7t s\u1ea3n xu\u1ea5t theo y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, c\u0169ng c\u00f3 tr\u01b0\u1eddng h\u1ee3p vi\u1ec7c giao h\u00e0ng k\u00e9o d\u00e0i h\u01a1n nh\u01b0ng ch\u1ec9 x\u1ea3y ra trong nh\u1eefng t\u00ecnh hu\u1ed1ng b\u1ea5t kh\u1ea3 kh\u00e1ng nh\u01b0 sau:<\/p>\n<p>&#8211; S\u1ed1 l\u01b0\u1ee3ng \u0111\u01a1n h\u00e0ng t\u0103ng \u0111\u1ed9t bi\u1ebfn khi\u1ebfn vi\u1ec7c x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng b\u1ecb ch\u1eadm.<\/p>\n<p>&#8211; \u0110\u1ed1i t\u00e1c v\u1eadn chuy\u1ec3n giao h\u00e0ng b\u1ecb ch\u1eadm<\/p>\n<p>V\u1ec1 ph\u00ed v\u1eadn chuy\u1ec3n, ch\u00fang t\u00f4i mi\u1ec5n ph\u00ed \u0111\u01a1n h\u00e0ng t\u1eeb 60M trong n\u1ed9i th\u00e0nh Tp H\u1ed3 Ch\u00ed Minh, H\u00e0 N\u1ed9i. Mi\u1ec5n ph\u00ed \u0111\u01a1n h\u00e0ng t\u1eeb 300M cho c\u00e1c t\u1ec9nh, th\u00e0nh ph\u1ed1 l\u00e2n c\u1eadn trong b\u00e1n k\u00ednh 50km. V\u1edbi c\u00e1c \u0111\u01a1n h\u00e0ng s\u1ed1 l\u01b0\u1ee3ng nh\u1ecf h\u01a1n, kh\u00e1ch h\u00e0ng vui l\u00f2ng tr\u1ea3 ph\u00ed v\u1eadn chuy\u1ec3n.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>IV. Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 v\u00e0 ho\u00e0n ti\u1ec1n<\/strong><\/p>\n<p>Tr\u01b0\u1eddng h\u1ee3p \u0111\u01b0\u1ee3c \u0111\u1ed5i\/tr\u1ea3 h\u00e0ng<\/p>\n<p>S\u1ea3n ph\u1ea9m mua b\u1ecb l\u1ed7i<\/p>\n<p>Qu\u00fd kh\u00e1ch vui l\u00f2ng ki\u1ec3m tra s\u1ea3n ph\u1ea9m tr\u01b0\u1edbc khi k\u00fd x\u00e1c nh\u1eadn nh\u1eadn h\u00e0ng. Trong tr\u01b0\u1eddng h\u1ee3p s\u1ea3n ph\u1ea9m b\u1ecb h\u01b0 h\u1ea1i trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n, qu\u00fd kh\u00e1ch vui l\u00f2ng t\u1eeb ch\u1ed1i k\u00fd nh\u1eadn v\u00e0 vui l\u00f2ng b\u00e1o v\u1ec1 s\u1ed1 hotline c\u1ee7a c\u00f4ng ty ch\u00fang t\u00f4i \u0111\u1ec3 \u0111\u01b0\u1ee3c \u0111\u1ed5i l\u1ea1i h\u00e0ng.<\/p>\n<p>S\u1ea3n ph\u1ea9m giao kh\u00f4ng \u0111\u00fang theo \u0111\u01a1n \u0111\u1eb7t h\u00e0ng<\/p>\n<p>H\u00e0ng giao cho kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u00fang ch\u1ee7ng lo\u1ea1i, ch\u1ea5t l\u01b0\u1ee3ng nh\u01b0 hai b\u00ean \u0111\u00e3 th\u1ecfa thu\u1eadn, cam k\u1ebft.<\/p>\n<p>\u0110i\u1ec1u ki\u1ec7n \u0111\u1ed5i tr\u1ea3 h\u00e0ng<\/p>\n<p>\u0110i\u1ec1u ki\u1ec7n v\u1ec1 th\u1eddi gian \u0111\u1ed5i tr\u1ea3: trong v\u00f2ng 01 ng\u00e0y k\u1ec3 t\u1eeb khi nh\u1eadn \u0111\u01b0\u1ee3c h\u00e0ng v\u00e0 ph\u1ea3i li\u00ean h\u1ec7 g\u1ecdi ngay cho ch\u00fang t\u00f4i theo s\u1ed1 \u0111i\u1ec7n tho\u1ea1i tr\u00ean \u0111\u1ec3 \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn \u0111\u1ed5i tr\u1ea3 h\u00e0ng.<\/p>\n<p>\u0110i\u1ec1u ki\u1ec7n \u0111\u1ed5i tr\u1ea3 h\u00e0ng:<\/p>\n<p>\u2013 S\u1ea3n ph\u1ea9m g\u1eedi l\u1ea1i ph\u1ea3i c\u00f2n nguy\u00ean \u0111ai nguy\u00ean ki\u1ec7n, \u0111\u01b0\u1ee3c hai b\u00ean ki\u1ec3m tra x\u00e1c nh\u1eadn s\u1ed1 l\u01b0\u1ee3ng th\u1ef1c t\u1ebf.<\/p>\n<p>\u2013 Phi\u1ebfu b\u1ea3o h\u00e0nh (n\u1ebfu c\u00f3) v\u00e0 tem c\u1ee7a c\u00f4ng ty tr\u00ean s\u1ea3n ph\u1ea9m c\u00f2n nguy\u00ean v\u1eb9n.<\/p>\n<p>Quy tr\u00ecnh \u0111\u1ed5i tr\u1ea3 h\u00e0ng<\/p>\n<p>B\u01b0\u1edbc 1: Sau khi nh\u1eadn \u0111\u01b0\u1ee3c h\u00e0ng. Y\u00eau c\u1ea7u qu\u00fd v\u1ecb ki\u1ec3m tra k\u1ef9 1 l\u1ea7n tr\u01b0\u1edbc khi nh\u1eadn h\u00e0ng. N\u1ebfu c\u00f3 v\u1ea5n \u0111\u1ec1 xin vui l\u00f2ng li\u00ean h\u1ec7 Trung t\u00e2m h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ea1i th\u1eddi \u0111i\u1ec3m nh\u00e2n vi\u00ean giao h\u00e0ng c\u00f2n \u1edf \u0111\u00f3<\/p>\n<p>\u2013 Tr\u01b0\u1eddng h\u1ee3p sau khi nh\u00e2n vi\u00ean giao h\u00e0ng \u0111\u00e3 \u0111i \u2013 N\u1ebfu mu\u1ed1n \u0111\u1ed5i tr\u1ea3 h\u00e0ng c\u00f3 th\u1ec3 li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i \u0111\u1ec3 \u0111\u01b0\u1ee3c x\u1eed l\u00fd v\u00e0 h\u1eb9n l\u1ecbch \u0111\u1ed5i tr\u1ea3 h\u00e0ng.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>V. Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh<\/strong><\/p>\n<p>1. Tr\u01b0\u1eddng h\u1ee3p \u0111\u01b0\u1ee3c b\u1ea3o h\u00e0nh:<\/p>\n<p>&#8211; S\u1ea3n ph\u1ea9m trong th\u1eddi h\u1ea1n c\u00f2n b\u1ea3o h\u00e0nh<\/p>\n<p>&#8211; S\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c b\u1ea3o h\u00e0nh theo quy \u0111\u1ecbnh c\u1ee7a nh\u00e0 cung c\u1ea5p.<\/p>\n<p>2. Tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng \u0111\u01b0\u1ee3c b\u1ea3o h\u00e0nh:<\/p>\n<p>&#8211; S\u1ea3n ph\u1ea9m \u0111\u00e3 qu\u00e1 th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh ( t\u00ednh th\u1eddi gian k\u1ec3 t\u1eeb ng\u00e0y giao h\u00e0ng, phi\u1ebfu x\u00e1c nh\u1eadn giao h\u00e0ng \u0111\u00ednh k\u00e8m).<\/p>\n<p>&#8211; S\u1ea3n ph\u1ea9m h\u01b0 h\u1ecfng do l\u1ed7i t\u00e1c \u0111\u1ed9ng t\u1eeb b\u00ean ngo\u00e0i ho\u1eb7c do kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng c\u00e1c ch\u1ea5t t\u1ea9y r\u1eeda \u0111\u00e3 \u0111\u01b0\u1ee3c nh\u00e0 cung c\u1ea5p khuy\u1ebfn c\u00e1o kh\u00f4ng n\u00ean d\u00f9ng.<\/p>\n<p>3. \u0110i\u1ec1u ki\u1ec7n \u0111\u1ed5i tr\u1ea3 h\u00e0ng ho\u1eb7c ho\u00e0n ti\u1ec1n 100%:<\/p>\n<p>&#8211; S\u1ea3n ph\u1ea9m ph\u00e1t hi\u1ec7n b\u1ecb l\u1ed7i c\u1ee7a nh\u00e0 s\u1ea3n xu\u1ea5t khi nh\u1eadn h\u00e0ng.<\/p>\n<p>&#8211; S\u1ea3n ph\u1ea9m kh\u00f4ng gi\u1ed1ng v\u1edbi s\u1ea3n ph\u1ea9m m\u00e0 Qu\u00fd kh\u00e1ch \u0111\u00e3 \u0111\u1eb7t h\u00e0ng.<\/p>\n<p>L\u01b0u \u00fd:<\/p>\n<p>&#8211; Kh\u00e1ch h\u00e0ng c\u1ea7n \u0111\u1ed5i tr\u1ea3 h\u00e0ng trong v\u00f2ng 48h t\u00ednh t\u1eeb th\u1eddi \u0111i\u1ec3m qu\u00fd kh\u00e1ch nh\u1eadn h\u00e0ng.<\/p>\n<p>&#8211; S\u1ea3n ph\u1ea9m \u0111\u1ed5i tr\u1ea3 c\u1ea7n nguy\u00ean v\u1eb9n nh\u00e3n m\u00e1c, bao b\u00ec g\u1ed1c c\u1ee7a s\u1ea3n ph\u1ea9m nh\u01b0 khi Qu\u00fd kh\u00e1ch nh\u1eadn h\u00e0ng l\u00fac \u0111\u1ea7u<\/p>\n<p>Ch\u00ednh S\u00e1ch B\u1ea3o M\u1eadt<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ch\u00ednh s\u00e1ch quy \u0111\u1ecbnh chung I. Ch\u00ednh s\u00e1ch thanh to\u00e1n C\u00f3 3 h\u00ecnh th\u1ee9c thanh to\u00e1n, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 l\u1ef1a ch\u1ecdn h\u00ecnh th\u1ee9c thu\u1eadn ti\u1ec7n v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi m\u00ecnh nh\u1ea5t: C\u00e1ch 1: Thanh to\u00e1n ti\u1ec1n m\u1eb7t tr\u1ef1c ti\u1ebfp t\u1ea1i \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u00fang t\u00f4i C\u00e1ch 2: Thanh to\u00e1n ti\u1ec1n m\u1eb7t ngay khi nh\u1eadn [&#8230;]\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ch\u00ednh s\u00e1ch quy \u0111\u1ecbnh chung - MFL Vi\u1ec7t Nam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/microfiber.com.vn\/chinh-sach-quy-dinh-chung\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ch\u00ednh s\u00e1ch quy \u0111\u1ecbnh chung - MFL Vi\u1ec7t Nam\" \/>\n<meta property=\"og:description\" content=\"Ch\u00ednh s\u00e1ch quy \u0111\u1ecbnh chung I. 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